Contact Us

We’re here to assist with all your questions, order updates, and needs — your satisfaction is our top priority at Aureziz!

Want to stay updated on your shipment? Visit the trusted global tracking platform: https://www.17track.net/en Enter your tracking number to get real-time details on your package’s journey.

Before reaching out, browse our FAQ Help Center — we’ve compiled solutions to the most common inquiries, from shipping timelines to product questions and more.

If you can’t find what you need, submit your message directly through our contact form!

Monday – Friday: 9:00 AM – 5:00 PM EST

We strive to respond to all emails and phone inquiries within 1 business day. If you don’t hear from us promptly, please check your spam or junk folder — our messages may occasionally end up there!

To ensure we can assist you efficiently, please avoid sending duplicate emails or making repeated calls. Multiple submissions can delay our response time as we prioritize inquiries. We’re working hard to get back to you as soon as possible — thank you for your patience!